Customer Support

Customers have reported numerous issues with Acer's customer support, including unresponsiveness, lack of assistance, and inability to get help outside of warranty periods. Some customers were unable to contact the company directly and were left without resolution for their defective hardware or lost data.

Warranty Policy

Customers have reported issues with the laptop's warranty policy, specifically difficulties in utilizing their coverage despite having both the standard and extended warranties. Some customers experienced hardware defects that rendered their laptops unusable, resulting in lost documents and significant inconvenience.