Ask Fakespot Chat questions about this productAlpha
Add detailed feedback
Message
Loading suggested questions
Suggested Questions
Suggested Questions
No suggested questions were found
Pros & Cons
Pros
Vacuum works well! It is unfortunate it stopped working, but their response to it not working makes the product something i would recommend. It is inexpensive for an item like this and would suggest it to everyone. That’s what i call customer service.... Read More
It makes the chore of pooling cleaning a breeze. Does a really good job of vacuuming the pool bottom. It also cleans up frog eggs, sand, etc.
The robot vacuum cleans up our pool great and is easy to retrieve, clean out, recharge, and run again! We have a 27ft round above ground pool and the vacuum worked well.
Cons
Great idea, not so great product. Very disappointing especially for the price. My expectations are not high that i will ever get a replacement or my money back.
Highlights
Quality
After having a problem with my first viper the company honored 1 year warranty and im fully pleased with this product.
I was very surprised and happy with the small particles that the vacuum picked up.
The vacuum worked well, but were became disappointed with the product as it stopped working within 6 months.
Update: i was able to connect with the customer service team and they did a wonderful job.
Price
My pool has a slight slope and i was hesitant to buy but the price was too good to pass up.
Well worth the price, never have to hand vacuum again.
Shipping
Customer service was fast to respond and are sending me a replacement.
Competitiveness
I bought this product to clean my inground pool.
Overview
- How are reviewers describing this item?
easy, great, clean, first and little. - Our engine has profiled the reviewer patterns and has determined that there may be deception involved.
- Our engine has determined that the review content quality is low.
- Our engine has analyzed and discovered that 65.0% of the reviews are reliable.
- This product had a total of 15,061 reviews as of our last analysis date on Dec 1 2023.
Helpful InsightsBETA
Posted by a reviewer on Amazon
This vacuum works great as long as you do not have algae at the bottom of pool
Posted by a reviewer on Amazon
It doesnt do a great job picking up algae
Posted by a reviewer on Amazon
The vacuum worked well but were became disappointed with the product as it stopped working within 6 months
Posted by a reviewer on Amazon
It worked ok and then in the middle of october 3 months old it has not completely stopped turning on period
Posted by a reviewer on Amazon
It charges just won’t turn on
Posted by a reviewer on Amazon
I’ve contacted customer support so hope to update this with better news once they’re open unfortunately they have less than bankers hours so i can’t reach today
Posted by a reviewer on Amazon
We just drop it in and off it goes
Posted by a reviewer on Amazon
After my initial review i stated that the one i purchased had numerous issues
Review Count History
Price History
Ask Fakespot Chat questions about this productAlpha
Add detailed feedback
Message
Loading suggested questions
Suggested Questions
Suggested Questions
No suggested questions were found