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Pros & Cons
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Customer Service Responsiveness
Customers have mixed opinions regarding the responsiveness of AppleCare's customer service. While many are pleased with the professional, knowledgeable, and helpful representatives who often resolve issues over the phone or in-store, others have experienced significant wait times and delays for repairs or replacements.
Highlights
Quality
After my last experience i had with an imac i bought used on ebay this extended warranty is a must.
With this very new imac computer that does connect to my old imac i would be dead in the water without the very helpful techs a... Read More
4) 3 days after my apple care expired the button on my magic mouse stopped working.
I can't say enough good things; basically the polar opposite of the tech suppt you get with a pc.
Price
In the past, they have justified the cost vs.
Well worth the price when you consider the unlimited tech support and the extention of my one year warranty to three years.
It's a lot of money for no real help!
That's an $800 peice of electronics replaced for free!
Shipping
The item arrived promptly and was as advertised.
Tuesday - received the box for sending in my macbook via fed ex.
Apple received, fixed and shipped out my macbook in about 9 hours.
Packaging/appearance
Packed up the macbook and dropped it of at fedex.
Competitiveness
This item was significantly less than what seems to be the same product sold by apple.
In fact, the companies who try to save a few bucks by hiring overseas operators should be fined, because it's not fair to the o... Read More
I was a little reluctant to purchase applecare from any vendor other than apple.
Overview
- How are reviewers describing this item?
new, said, good and old. - Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
- Our engine has discovered that over 80% high quality reviews are present.
- This product had a total of 146 reviews as of our last analysis date on Aug 17 2024.
Helpful InsightsBETA
Posted by a reviewer on Amazon
Heres the time line for my macbook air that suddenly would not turn on
Posted by a reviewer on Amazon
Tuesday received the box for sending in my macbook via fed ex
Posted by a reviewer on Amazon
Packed up the macbook and dropped it of at fedex
Posted by a reviewer on Amazon
Apple received fixed and shipped out my macbook in about 9 hours
Posted by a reviewer on Amazon
I had many questions since the data migration did not work as promised
Posted by a reviewer on Amazon
I called apple care 4x over that first weekend with various questions and issues
Posted by a reviewer on Amazon
I cant say enough good things basically the polar opposite of the tech suppt you get with a pc
Posted by a reviewer on Amazon
You may have to hold for 15 mins but once you get a rep they take their time and do not try to rush you off the phone
Review Count History
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