ARRIS SURFboard SBG6400 DOCSIS 3.0 Cable Modem/ Wi-Fi N Router - Retail Packaging - White

Analyzed on

2,388Total Reviews

Modems

B

Company Review Grade:

Arris

71 Total Products

ARRIS SURFboard SBG6400 DOCSIS 3.0 Cable Modem/ Wi-Fi N Router - Retail Packaging - White

Analyzed on

Sold by Arris

B

Fakespot review grade

B

This analysis is outdated. Please reanalyze.

Ask Fakespot Chat questions about this productAlpha

Initializing Fakespot Chat

System error,

Loading suggested questions

Suggested Questions

No suggested questions were found

Please note: The content is generated by an AI language model based on reviews. We are constantly improving the accuracy, however, its outputs may contain errors or offensive content from certain reviews. Please report any errors or offensive content to us. Also, please note that we will not collect your questions unless you click the thumbs up/down button to provide feedback. The answers displayed will be stored by us so if another Fakespotter asks a similar question we can provide them an answer faster. Your feedback will only help us make Fakespot Chat better! By using Fakespot Chat, you agree to Fakespot's terms of use and privacy notice.

Pros & Cons

Update Pros and Cons

The AI used to provide these results are constantly improving. These results might change.

pros

See Details

pros

Features with many positive mentions

See Details

Ease Of Setup

Customers generally have a positive experience with the ease of setup for this ARRIS SURFboard modem/router, praising its simplicity and convenience. However, some users encountered issues during setup and had to return or replace their device.

cons

See Details

cons

Features with many negative mentions

See Details

Warranty Support

Customers have reported numerous issues with the warranty support for this product, with many stating that they were unable to receive assistance even though their devices were still within the stated two year warranty period. Some customers received used or refurbished units from sellers who had previously returned them, and others were told by ARRIS technical support that their products were no longer covered under warranty. Overall, customers have been disappointed with the lack of support and communication regarding warranty issues.

neutral

See Details

neutral

Frequently mentioned features with split sentiment

See Details

Compatibility With Isps

Customers have mixed opinions regarding the compatibility of the ARRIS SURFboard SBG6400 with various ISPs. While some customers reported successful use with Cox, others mentioned issues with Xfinity and the need to return or replace the product due to incompatibility. Some customers were able to save money by using the modem/router instead of renting from their ISP, but others experienced connectivity issues and had to reboot the device frequently.

Signal Strength

Customers have reported mixed experiences regarding the signal strength of the ARRIS SURFboard SBG6400. While some have achieved satisfactory download speeds and found it suitable for small apartments, others have experienced frequent drops in Wi-Fi signal and connectivity issues.

Was this feature helpful?

Highlights

The AI used to provide these results are constantly improving. These results might change.

Quality

Easy to install & works just fine, i've had it several years now, still going strong!

Great product and easy to use .

Works well so far, had it for about 3 weeks

Its a small unit and works as intended.

Price

Inexpensive and effective solution that saves money in the long run.

Thsi modem has saved me $100's of dollars from comcast rip-off charges!

Saved $11 a month for not renting my modem/router.

Been paying that $11 for 8 years.

Packaging/appearance

I purchased an open box item - it was like new in the original packaging but at a big cost savings.

Even though the box and everything else says different.

Competitiveness

The yearly rate is 120 whereas the comparable arris , was only 51 dollars.

Overview

How are reviewers describing this item?
signal, good, great, two and few.

Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.

Our engine has detected that Amazon has altered, modified or removed reviews from this listing. We approximate total reviews altered up to 52937.

Previous analysis of this listing was an D grade.

Our engine has discovered that over 80% high quality reviews are present.

This product had a total of 2,388 reviews as of our last analysis date on Jul 24 2024.