ARRIS SURFboard SBG7400AC2 DOCSIS 3.0 Cable Modem / AC2350 Wi-Fi Router with FREE Secure Home Internet by McAfee - Retail Packaging, Black

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11,691Total Reviews

Modems

B

Company Review Grade:

ARRIS

253 Total Products

ARRIS SURFboard SBG7400AC2 DOCSIS 3.0 Cable Modem / AC2350 Wi-Fi Router with FREE Secure Home...

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Sold by ARRIS

B

Fakespot review grade

B

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Pros & Cons

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cons

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cons

Features with many negative mentions

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Connection Stability

Customers have reported mixed experiences regarding the connection stability of the ARRIS SURFboard SBG7400AC2 DOCSIS 3.0 Cable Modem / AC2350 Wi-Fi Router with FREE Secure Home Internet by McAfee. While some customers have experienced stable connections and faster internet speeds, others have reported frequent disconnections and instability, requiring frequent resets. Some users suggest upgrading cables and cords for improved performance.

Device Compatibility

Customers have reported mixed experiences with the device compatibility of the ARRIS SURFboard SBG7400AC2 DOCSIS 3.0 Cable Modem / AC2350 Wi-Fi Router. While some were able to successfully use it with Xfinity Gig speed internet, others encountered numerous issues with the software and compatibility on various devices including iPhones and laptops. Some users mentioned that the app was not optimized for newer devices and provided no updates for fixing the issues. Overall, the device compatibility left many customers disappointed and frustrated.

neutral

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neutral

Frequently mentioned features with split sentiment

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Setup Ease

Customers have mixed opinions on the ease of setup for this ARRIS SURFboard SBG7400AC2 DOCSIS 3.0 Cable Modem / AC2350 Wi-Fi Router. While most found it simple and easy to set up, a smaller group encountered difficulties during the process. Some customers mentioned using the Xfinity app for assistance, while others had to manually type in the IP address to get it working. Overall, the majority were able to successfully set up the device and appreciated the convenience of having both a modem and router in one unit. However, some found

Mac Address Configuration

Some customers have reported issues with MAC address configuration on their ARRIS SURFboard SBG7400AC2 DOCSIS 3.0 Cable Modem / AC2350 Wi-Fi Router, including constant drops of devices and connections, inability to update firmware or access the IP address interface for wifi settings, and slow user interface with errors about browser versions. Despite these challenges, some customers have had positive experiences with the modem's fast speed and built-in router capabilities.

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Highlights

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Quality

The wifi range is good and download speed excellent.

This modem/router gives me full control of my intranet, and allows me to forward as many ports for ssh, servers, gaming, progra... Read More

After being completely flummoxed after three hours i called their tech support center.

Worked great in a city environment, not so good in the country it was so slow and many times did not connect at all.

Price

Overall it felt great getting rid of the rental fee and additional charges associated with it.

Especially for the cost of the item

Shipping

Super fast and awesome with parental controls.

Delivers all its speed via hard wire to my nearby computer and connects all digital devices throughout the house and outside wi... Read More

The wait was a long time but it was worth it.

Packaging/appearance

The item was as described and pictured, and arrived timely as promised

Competitiveness

I got this gateway to replace my xfinity one so i don't have to pay the monthly charge.

This modem/router combination is what i used to replace the commscope tg4482 modem/router that cox communications rented to me,... Read More

We have xfinity and arris was the brand that they would provide when you rented modem/wi-fi router comboa until they started br... Read More

Overview

Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.

Our engine has detected that Amazon has altered, modified or removed reviews from this listing. We approximate total reviews altered up to 15728.

Our engine has discovered that over 80% high quality reviews are present.

This product had a total of 11,691 reviews as of our last analysis date on Aug 14 2024.