Blackstone 36-Inch Commercial Griddle/Grill

Analyzed on

91Total Reviews

Sports & Outdoors

C

Company Review Grade:

Blackstone

229 Total Products

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Blackstone 36-Inch Commercial Griddle/Grill

Analyzed on

Sold by Blackstone

C

Fakespot review grade

C

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Pros & Cons

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pros

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pros

Features with many positive mentions

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Durability

Customers are highly satisfied with the durability of the griddle/grill and believe it is built to last. They have had no issues with the product despite frequent use and rough handling, and some have even purchased covers for added protection. However, a small minority expressed dissatisfaction with the packaging.

Assembly Ease

Customers have mixed opinions on the ease of assembly of the Blackstone griddle/grill. While most report a straightforward process, some encountered issues with damaged or missing parts, requiring additional time and effort for assembly. Overall, customers are generally satisfied with their purchase despite packaging concerns and occasional assembly challenges.

cons

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cons

Features with many negative mentions

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Rust Resistance

Despite some customers reporting no rust issues, a significant number have experienced rusting problems with the griddle, even when properly maintained and covered. The rust has been reported to appear within months of purchase and worsen over time, affecting both the body and food cooked on it.

Customer Support

Customers have reported mixed experiences with Blackstone's customer support, with some praising their helpfulness while others express frustration over unresponsiveness and long wait times for assistance. Some customers were unable to receive a response or resolution for issues with their products despite multiple attempts to contact the company.

neutral

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neutral

Frequently mentioned features with split sentiment

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Cooking Performance

Customers have generally positive opinions about the cooking performance of the Blackstone 36-inch Commercial Griddle/Grill. They appreciate its ability to heat up quickly and evenly, allowing them to cook large quantities of food without hot or cold spots. Some users also mentioned that it's important for their business as a street vendor to be portable. However, some customers have noted that the griddle gets incredibly hot and can overcook food if not carefully monitored.

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Highlights

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Quality

Works great, lights up nicely, cleans easily, non stick,.

Great piece of equipment feed 8 guys for 5 days with out a hitch .

It’s unfortunate that quality control is so poor.

The grill brick is a hard abrasive material much like a pumice stone.

Price

The unit is fantastic for the money.

00 each made me a nice sized profit over the weekend.

What do you guys think you will get for the price.

I did not order the optional grill top because i already have a bbq, but for less than $100.

Shipping

Best of all i really appreciate the free shipping!

I found their website (pretty sparse website, fyi) online, called the 800 number and spoke with a very friendly, helpful woman ... Read More

Ordered it and opted for express shipping (prime member).

Within i'd say, 8 days the grill was delivered to my door.

Packaging/appearance

(i had no problems with packaging or dents or anything either.

It's true that the packaging was pretty much a joke.

The manufacturer damaged the unit in multiple areas during packaging.

Yes, packaging is a little suspect, but i had no damage to my unit.

Competitiveness

I've used this grill more times than the regular bbq grill i have because it's so easy and convenient to use.

Now, instead of a bbq grill, we are convinced that this grill is the way to go.

I plan to write to blackstone and inform them.

As a person who designs and markets consumer products - they need to a much better job at improving the unit that don't require... Read More

Overview

How are reviewers describing this item?
great, two, hot, good and heavy.

Our engine has profiled the reviewer patterns and has determined that there may be deception involved.

Our engine has determined that the review content quality is low.

Our engine has analyzed and discovered that 60.0% of the reviews are reliable.

This product had a total of 91 reviews as of our last analysis date on Nov 15 2024.