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Please note: The content is generated by an AI language model based on reviews. We are constantly improving the accuracy, however, its outputs may contain errors or offensive content from certain reviews. Please report any errors or offensive content to us. Also, please note that we will not collect your questions unless you click the thumbs up/down button to provide feedback. The answers displayed will be stored by us so if another Fakespotter asks a similar question we can provide them an answer faster. Your feedback will only help us make Fakespot Chat better! By using Fakespot Chat, you agree to Fakespot's terms of use and privacy notice.

Pros & Cons

Update Pros and Cons
The AI used to provide these results are constantly improving. These results might change.

Pros

Suitcase is awesome, streamlined, light-weight suitcase. Great for business travel with built in suiter and external case to hold power cords.

I love that it's sturdy and don't worry about it breaking if i have to lub it over a curb. Wheels that handle city tolls and belgium blocjs are crucial for me. The 2 wheels are also very sturdy.



Cons

Briggs & riley's senior management has no business being in a managerial position. This represents an embarrassing failure to stand behind an expensive product, particularly for a company that promotes customer service and its guarantee policy as ...  Read More

The wheel base is too narrow, making the bag incredibly unstable. This instability means that it can barely tolerate another smaller bag stacked on top. Even if the bag is lightly packed the handle is very uncomfortable. It's downright painful even af...  Read More

The suitcase tips over constantly. The handle feels much more flimsy than the old one. Should've gotten the spinner, it hurts my hands having to pull this suitcase from behind.

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Highlights

The AI used to provide these results are constantly improving. These results might change.

Quality


The quality is first class and it rolls easily.


I could not be more impressed with the quality and the commitment of this company!


Disappointed that they are discontinuing the 2 wheel product.


The 2 wheel version was delayed in shipping, so i went with the 2 wheel version.

Price


It is durable, easy to pack, and worth the cost for piece of mind.

Shipping


I had to pay the shipping to them (which is fair, since i pick the method and speed of shipping) and they paid the return.

Packaging/appearance


Able to fit multiple dress shirts in the suiter.

Competitiveness


I'm cabin crew, and over the years have had a multitude of travelpro roll-a-board bags.


It had enough room for me to travel on a 10’day trip to dubai with nothing but this carry-on and a back pack.

Overview

  • How are reviewers describing this item?
    quality, great, new, size and perfect.
  • Our engine has profiled the reviewer patterns and has determined that there may be deception involved.
  • Our engine has determined that the review content quality is low.
  • Our engine has analyzed and discovered that 70.7% of the reviews are reliable.
  • This product had a total of 725 reviews as of our last analysis date on Jan 1 2023.

Helpful InsightsBETA

The AI used to provide these results are constantly improving. These results might change.

    Posted by a reviewer on Amazon

    Due to airline damage i have had it replaced and repaired 3 times


    Posted by a reviewer on Amazon

    With most luggage they will not fix the damage caused by the airline


    Posted by a reviewer on Amazon

    Briggs riley does not care about that if your bag is damaged for any reason simply send it in and they will fix it every time and no questions asked


    Posted by a reviewer on Amazon

    It didn’t fit in the overhead and i was able to compress it easily


    Posted by a reviewer on Amazon

    Its got to be a dozen years old if a day


    Posted by a reviewer on Amazon

    The airlines broke the side handle and i sent the bag back to br


    Posted by a reviewer on Amazon

    I had to pay the shipping to them which is fair since i pick the method and speed of shipping and they paid the return


    Posted by a reviewer on Amazon

    I received the bag back today after just two weeks

Review Count History
Created with Highcharts 6.0.1May '19Sep '19Jan '20May '20Sep '20Jan '21May '21Sep '21Jan '22May '22Sep '22Jan '2302505007501000
Price History
Created with Highcharts 6.0.16. May20. May3. Jun17. Jun1. Jul15. Jul29. Jul12. Aug26. Aug9. Sep23. Sep7. Oct21. Oct4. Nov18. Nov2. Dec16. Dec02505007501000

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Please note: The content is generated by an AI language model based on reviews. We are constantly improving the accuracy, however, its outputs may contain errors or offensive content from certain reviews. Please report any errors or offensive content to us. Also, please note that we will not collect your questions unless you click the thumbs up/down button to provide feedback. The answers displayed will be stored by us so if another Fakespotter asks a similar question we can provide them an answer faster. Your feedback will only help us make Fakespot Chat better! By using Fakespot Chat, you agree to Fakespot's terms of use and privacy notice.

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