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Please note: The content is generated by an AI language model based on reviews. We are constantly improving the accuracy, however, its outputs may contain errors or offensive content from certain reviews. Please report any errors or offensive content to us. Also, please note that we will not collect your questions unless you click the thumbs up/down button to provide feedback. The answers displayed will be stored by us so if another Fakespotter asks a similar question we can provide them an answer faster. Your feedback will only help us make Fakespot Chat better! By using Fakespot Chat, you agree to Fakespot's terms of use and privacy notice.

Pros & Cons

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cons

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cons

Features with many negative mentions

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Obstacle Avoidance

Customers have expressed mixed opinions regarding the obstacle avoidance feature of the ECOVACS DEEBOT X2 Combo Robot Vacuum and Mop. While some are pleased with its ability to navigate around objects, others have encountered issues with it getting stuck on various surfaces and objects, leading to frustration and time-consuming troubleshooting efforts.

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neutral

Frequently mentioned features with split sentiment

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Connectivity With Base Station

Customers generally have positive experiences with the connectivity features of the product, praising its compatibility with apps and voice commands. However, some users have encountered issues with the WiFi connection and setup process.

Mapping And Room Recognition

Customers have mixed opinions regarding the mapping and room recognition feature of the ECOVACS DEEBOT X2 Combo Robot Vacuum and Mop. While some are pleased with its ability to accurately map and recognize rooms, others have encountered issues such as incorrect room identification, getting stuck on walls or non-existent objects, and inconsistencies in mapping performance.

Brush Design

Customers have positive feedback on the vacuum's cleaning performance and smart connectivity, but some mention the need for frequent maintenance of the brush roll due to pet hair and debris buildup. The mopping feature is also praised for its power and ability to make floors shiny. However, a few customers note that it requires additional hand vacuuming in certain areas and that the self-charging feature and quiet operation are added conveniences.

Customer Service Responsiveness

Customers have reported mixed experiences with ECOVACS DEEBOT X2's customer service responsiveness. While some have praised the company for their excellent assistance in resolving issues, others have expressed frustration over long wait times and unresolved problems. Some customers have had to send their devices multiple times for repairs under warranty, leading to concerns about the product's durability.

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Highlights

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Quality


The vacuum does a good job and the dust container gets pretty full.


The max power suction is impressive, picking up pet hair, dust, and crumbs without missing a beat.


Getting stuck everywhere, getting lost, and the noise quadrupled in decibels.


We all need to charge our phones, and alot of us are gamers (keep it away from computers!

Price


Bit pricey but i think it's well worth the cost for having a clean house with a big dog.


Yes, it is expensive, butn it is smart and continues to learn and do a better job.

Shipping


I had to take a few videos and go through the troubleshooting basics song and dance but in the end, they honored their warranty...  Read More


You’ll have to ship your old unit back with their prepaid shipping label so i suggest saving the original box for the duration ...  Read More


I contacted the company directly because it has 1 year warranty and they replaced the machine with a new one!

Competitiveness


Cleaning is superior to other models tried.


For x2 omni, it is a totally trainwreck even a flagshipped product, its hardware, software are all broken , maybe they laid off...  Read More


I like ecovacs products, especially t8+ i bought from bestbuy on 2019.

Overview

  • How are reviewers describing this item?
    clean, stuck, new and great.
  • Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 16,787 reviews as of our last analysis date on Oct 13 2024.

Helpful InsightsBETA

The AI used to provide these results are constantly improving. These results might change.

    Posted by a reviewer on Amazon

    He got caught only the first time while mapping


    Posted by a reviewer on Amazon

    And hasn’t gotten stuck again


    Posted by a reviewer on Amazon

    This is a replacement to it for our 1st one that had to be returned after only 3 months


    Posted by a reviewer on Amazon

    Kept throwing a water error even when water was clean and fresh


    Posted by a reviewer on Amazon

    When we could not fix it with their online help they requested it be returned for review


    Posted by a reviewer on Amazon

    My only complaint is i could never get it programmed to run


    Posted by a reviewer on Amazon

    I can’t say enough about this vacmop


    Posted by a reviewer on Amazon

    I check the water once a week

Review Count History
Created with Highcharts 6.0.1Oct '2406000120001800024000
Price History
Created with Highcharts 6.0.1Oct '240500100015002000

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Please note: The content is generated by an AI language model based on reviews. We are constantly improving the accuracy, however, its outputs may contain errors or offensive content from certain reviews. Please report any errors or offensive content to us. Also, please note that we will not collect your questions unless you click the thumbs up/down button to provide feedback. The answers displayed will be stored by us so if another Fakespotter asks a similar question we can provide them an answer faster. Your feedback will only help us make Fakespot Chat better! By using Fakespot Chat, you agree to Fakespot's terms of use and privacy notice.

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