What does this mean?Pros & Cons
pros
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pros
See Details
Weight
Customers acknowledge that the keyboard is heavier than anticipated, but overall they are satisfied with the product's robust build quality and protection for their iPad Air 13 Inch.
Stand Stability
Customers are highly satisfied with the stand stability of the ESR Ascend keyboard for iPad Air 13 Inch. They praise its sturdiness and durability, noting that it securely holds their iPads and feels well-built. Some mention that the hinge could be a bit more flexible but overall express confidence in the product's reliability.
Keyboard Quality
Customers have generally positive feedback regarding the keyboard quality of the ESR Ascend for iPad Air 13 Inch Keyboard with Trackpad. They appreciate its solid build and premium look, as well as the nice feel and responsiveness of the keys and trackpad. However, some customers mention that it is heavier than expected.
Connectivity
Customers generally have positive feedback regarding the connectivity of the ESR Ascend keyboard for iPad Air, with most reporting quick and seamless Bluetooth connections. Some users also appreciate the ease of setup and the convenience of using it as a laptop replacement during travels due to its compact size and protection features. However, a small number of customers have experienced issues with the Bluetooth connection, which resulted in some returning the product.
Customer Service
Customers are highly satisfied with ESR's customer service, praising their professionalism, responsiveness, helpfulness, and integrity. Some have had positive experiences with product replacements and returns. However, a few customers have encountered issues with their products and are hoping for similar excellent support in the future.
Highlights
Quality
Very good product that is very sturdy and heavy duty.
Decent build, the keyboard feels great and doesn’t have any noticeable lag, and the battery is decent and able to be charged fa... Read More
Two, it’s extremely bulky and heavy when folded up.
The one star less is because the trackpad stopped working once and when i disconnected and reconnected the bluetooth it worked again.
Price
At this price, this is great value and i’m really pleased with my purchase.
The purchase exceeds my thoughts for the price.
But the price was way too much for what i can afford.
I’m happy to have bought something like this for less than $100.
Shipping
They were extremely helpful and nice throughout the process and promptly sent me a new one.
I've had it for a week and haven't had to charge it yet.
Have sent an email to customer support on april 18.
Update: may 13, 2024 - reached out to esr on the 10th of may and received a quick response from their customer support and they... Read More
Competitiveness
Tried the apple magic keyboard case, this ascend case is much better for much cheaper.
With this keyboard case, the additional weight is noticeable, compared to my other esr hybrid case.
For the high price they’re charging for something like this, i feel like they could have given us a better ipad case, but it’s ... Read More
I ordered a more expensive and popular one and this one and used both.
Overview
- How are reviewers describing this item?
good, great, heavy, nice and easy. - Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
- Our engine has discovered that over 90% high quality reviews are present.
- This product had a total of 1,260 reviews as of our last analysis date on Aug 13 2024.
Helpful InsightsBETA
Posted by a reviewer on Amazon
Its good for the price but the keyboard is heavy in weight
Posted by a reviewer on Amazon
Although i purchased the ascend keyboard case and paperfeel screen protectors from amazon
Posted by a reviewer on Amazon
Ca they graciously accepted my request to match their websites current bundle pricing for these items
Posted by a reviewer on Amazon
I did enjoy the productworked well and was user friendly until it wouldnt charge
Posted by a reviewer on Amazon
However esr was quick to offer to offer to replace it as soon as i notified them of the problem
Posted by a reviewer on Amazon
Update may 10 2024 all of a sudden a few keys have stopped working on the keyboard xsw2 so thats weird
Posted by a reviewer on Amazon
Ive googled everything i could to fix it on my own without contacting esr customer support
Posted by a reviewer on Amazon
Hopefully esr will get back to me within their stated 24hrs with a solution will update this review once that occurs
Review Count History
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