Pros & Cons
pros
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pros
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Durability
Customers are highly satisfied with the durability of the ESR Ascend iPad Pro case, praising its sturdiness and high-quality materials. Some have previously used and trusted other ESR products and are confident in their purchase.
Portability
Customers are highly satisfied with the portability of the ESR Ascend iPad Pro case with keyboard. They appreciate its compact design, easy attachment options, and the functionality of the magnetic detachable keyboard with multi-touch trackpad.
Customer Service
Customers are highly satisfied with ESR's customer service, praising their professionalism, responsiveness, helpfulness, and integrity. They appreciate the company's willingness to accommodate requests for pricing adjustments and replacement products, resulting in a positive overall purchasing experience.
neutral
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neutral
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Keyboard Functionality
Customers have mixed opinions on the keyboard functionality of this ESR Ascend iPad Pro case with keyboard. While most are pleased with its backlit keys, responsiveness, and ease of use, some have reported issues with broken keys and lag. The magnetic attachment is appreciated by many, but others find it bulky and heavy. Overall, customers seem to enjoy the product, but some have encountered disappointments.
Highlights
Quality
Decent build, the keyboard feels great and doesn’t have any noticeable lag, and the battery is decent and able to be charged fa... Read More
I love how solid and sturdy the hinge is.
Two, it’s extremely bulky and heavy when folded up.
I was worried that it wouldn’t support the tablet and it would fall over, but it doesn’t!
Price
To my excitement they did, and they were very affordable compared to the apple keyboard case.
Additionally multiple colour options would be awesome, but for around $100 cnd you can’t go wrong!
I got this since it was much cheaper than the apple one.
Shipping
They were extremely helpful and nice throughout the process and promptly sent me a new one.
However, esr was quick to offer to offer to replace it as soon as i notified them of the problem.
Update: may 13, 2024 - reached out to esr on the 10th of may and received a quick response from their customer support and they... Read More
Competitiveness
Highly recommend this product to anyone on the superior customer support that is available which makes all the difference.
For the high price they’re charging for something like this, i feel like they could have given us a better ipad case, but it’s ... Read More
Overview
- How are reviewers describing this item?
great, good, sturdy, received and new. - Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
- Our engine has discovered that over 90% high quality reviews are present.
- This product had a total of 1,348 reviews as of our last analysis date on Sep 29 2024.
Helpful InsightsBETA
Posted by a reviewer on Amazon
I recently purchased this keyboard for my ipad and unfortunately the first one i received was broken
Posted by a reviewer on Amazon
I did enjoy the productworked well and was user friendly until it wouldnt charge
Posted by a reviewer on Amazon
However esr was quick to offer to offer to replace it as soon as i notified them of the problem
Posted by a reviewer on Amazon
Update may 10 2024 all of a sudden a few keys have stopped working on the keyboard xsw2 so thats weird
Posted by a reviewer on Amazon
Ive googled everything i could to fix it on my own without contacting esr customer support
Posted by a reviewer on Amazon
Hopefully esr will get back to me within their stated 24hrs with a solution will update this review once that occurs
Posted by a reviewer on Amazon
Update may 13 2024 reached out to esr on the 10th of may and received a quick response from their customer support and theyre sending me a new keyboard free of charge
Posted by a reviewer on Amazon
Not often nowadays to find a company who actually cares about their products and customers