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Pros & Cons
pros
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pros
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User-Friendly App
Customers generally have a positive experience using the user-friendly app to operate and customize their eufy RoboVac 11S MAX. The app provides clear guidance, helpful information, and allows users to easily schedule cleaning times and select specific rooms. Some customers appreciate the thoughtful design features such as the easy-to-understand beep codes and the ability to store the extra cord behind the charging unit. However, a small group of customers have encountered minor issues with the app but have reported positive interactions with customer support.
Affordable Price
Customers generally find the eufy RoboVac 11S MAX affordable, with some expressing satisfaction that it offers good value for its price point compared to more expensive alternatives. However, a few customers have noted concerns about the cost of replacement filters and their impact on long-term ownership costs.
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Reliable Performance
Customers have mixed opinions regarding the reliability of the eufy RoboVac 11S MAX. While most report consistent and effective performance, some customers have experienced issues with the vacuum getting stuck or malfunctioning, requiring battery replacement or customer support intervention.
Easy Setup
Customers generally find the setup of the eufy RoboVac 11S MAX to be easy, with some mentioning that it mapped their houses quickly. However, a few customers have noted that the vacuum is not fully programmable and works at random, requiring some initial setup time for each section of the house.
Strong Suction
Customers are generally positive about the strong suction power of the eufy RoboVac 11S MAX, praising its ability to effectively pick up cat hair, small crumbs, and dust, as well as its quiet operation compared to previous models. Some customers have noted that it can get tangled in cords but overall are pleased with its performance, especially for daily household cleaning tasks.
Highlights
Quality
It delivers powerful cleaning performance in tight areas without compromising on functionality.
Clean and dirty water, easy to fill and replace on the top of the unit.
-when its low on battery, it does not die where it is at, it just turns off the vacuum then finds the home doc and charges itself.
After 4 years, i think it may be time to finally replace it because the roller brush has apparently worn the insertion point ro... Read More
Price
The price reduction made it an excellent purchase, and i plan to use it for a long time.
Fancier for alot more money, but this one suits my needs just perfectly.
It was way too expensive to have this many problems.
And it cost about 150% of what we usually pay for a single professional, full-house cleaning.
Shipping
They said they couldn't ship the 30c because amazon owned it.
It got the bulk of the dust and what nots off the carpet and floors of our home + family room in one 90 minute pass on it maiden voyage.
They said they couldn't, but they'd ship an extra boundary set for the confusion earlier.
Packaging/appearance
It’s going to be a huge pain to package this back up and return it, but i have no other option.
They let me keep the extra accessories, such as the spare side brushes, the hair removal tool, and even the charging dock, and ... Read More
And for such a little guy, it really packed a punch when it came to suction.
Competitiveness
Customer support here is top-notch, and their service is significantly better than what i experienced with previous companies.
From my experience, this inexpensive no frills vacuum is more effective than my other brand 10x its price and 100x harder to to use.
I asked if they could send me a 30c so i'd get wifi as well, and i'd pay the difference.
The s1 is more expensive compared to other options, but it consistently gets the job done effectively.
Overview
- How are reviewers describing this item?
every, stuck, first, clean and good. - Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
- Our engine has detected that Amazon has altered, modified or removed reviews from this listing. We approximate total reviews altered up to 10268.
- Our engine has discovered that over 80% high quality reviews are present.
- This product had a total of 66,423 reviews as of our last analysis date on Mar 22 2025.
Helpful InsightsBETA
Posted by a reviewer on Amazon
Edited 102219 and placed on top so others can see what has occurred since making the statements below shortly after returning the robovac that was not working as intended the company made contact with me they are very serious on having happy clients
Posted by a reviewer on Amazon
They offered me a new robovac of the same model which i told them i had already returned and received a refund for
Posted by a reviewer on Amazon
They stated they understood this yet would still like to send my a new one which i accepted after a few exchanged emails
Posted by a reviewer on Amazon
I learned a long time ago if your clients are not happy you can put your company at risk of failure
Posted by a reviewer on Amazon
Now i dont know if they just sent my out a unit with a new battery or if there have been upgrades to said unit yet i will say this new one works like a charm
Posted by a reviewer on Amazon
The areas are just that kind of area one of the areas i simple moved the two throw rugs closer together and the unit stopped getting caught in the toe kick of the cabinet the other is under a hideabed when it is in use by getting caught on the loop leg whereas the unit get in a kind of seesaw predicament this area i will be placing tape around the leg as a bumper so it will no longer be able to breach the area
Posted by a reviewer on Amazon
It got the bulk of the dust and what nots off the carpet and floors of our home family room in one 90 minute pass on it maiden voyage
Posted by a reviewer on Amazon
I had it set so that it would go on after we left for work and the house always looked vacuum when we returned
Review Count History
Price History
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