Posted by a reviewer on Amazon

The only real complaint is that the packing was woefully inadequate

Posted by a reviewer on Amazon

There was damage to both sides of the unit as well as the front grill being broken

Posted by a reviewer on Amazon

The damage was not apparent from the outside and we did not find the damage until the unit was unpacked at the time of installation

Posted by a reviewer on Amazon

The packing issue is not the sellers fault it is the way it is packaged by the manufacturer

Posted by a reviewer on Amazon

Anyone buying this unit should unpack and inspect it immediately for damage

Posted by a reviewer on Amazon

We ran the unit first to make sure it was working before installing it in the wall

Posted by a reviewer on Amazon

We were lucky the damage on the sides did not show once it was put in the sleeve

Posted by a reviewer on Amazon

If we had seen the damage sooner i would have asked the seller to replace it but since it worked i did not want to have a hole in my wall while i waited for a replacement