Build Quality

Customers generally have a positive opinion about the build quality of the keyboard with most praising its sturdy and high-quality materials, aluminum frame, and customizable RGB lighting. However, some customers have reported issues with the durability of the RGB LEDs, which has led to disappointment for those who paid a premium price for this feature.

Key Durability

Customers have had varying experiences with the key durability of this G.Skill RIPJAWS KM780 RGB Mechanical Gaming Keyboard, with some reporting a few keys popping off but overall expressing satisfaction with the sturdiness and functionality of the product. The Cherry MX Brown switches are praised for their satisfying sound and smooth key strokes, making it an excellent choice for both gaming and typing.

Customer Support

Customers have had mixed experiences with the customer support for this gaming keyboard. While some reported positive interactions, others encountered issues that went unresolved or required excessive effort to fix. Some users praised the responsiveness and helpfulness of the support team, while others expressed frustration with the lack of clear instructions and software glitches.

Software Compatibility

Customers have reported mixed experiences regarding the software compatibility of this mechanical gaming keyboard. While some users did not encounter any issues and were satisfied with their purchase, others experienced significant problems, including incompatibility with specific operating systems and software, laggy performance, and difficulty getting the software to work at all. Some users had to resort to purchasing additional software or upgrading their operating system to make it functional.

Macro Functionality

Customers have had mixed experiences with the macro functionality of the G.Skill RIPJAWS KM780 RGB Mechanical Gaming Keyboard. While some users found it easy to program and appreciated its customizability, others reported issues with the software and unintended macro recording.