What does this mean?Highlights
Quality
Long story short (understand i have condensed about 6 weeks of frequent back and forth with humminbird support in just a few pa... Read More
My minnkota ultrex synchronized with the helix without issues.
Wish i had enough money to upgrade my 1198 on the console with the large mega 'bird.
Packaging/appearance
Brush tops and structure jump off of the screen.
It worked right out of the box.
Competitiveness
The competition is out there just in case support thinks they are the only game in town.
It did network with my humminbird 1197c si which was a pleasant surprise.
Overview
- How are reviewers describing this item?
motor, same and such. - Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
- Our engine has determined that the review content quality is high and informative.
- Our engine has discovered that over 90% high quality reviews are present.
- This product had a total of 13 reviews as of our last analysis date on Feb 26 2022.
Helpful InsightsBETA
Posted by a reviewer on Amazon
Humminbird support not all support is great and some not even good
Posted by a reviewer on Amazon
You get a card with your unit that suggests you will get preferred support
Posted by a reviewer on Amazon
You get the same support anyone that finds humminbirds support number on the web
Posted by a reviewer on Amazon
When i first contacted them by web support i got several different answers and solutions from different members of the support team indicating their system for dealing with problems is not very sophisticated and the right hand has no idea what the left hand is doing
Posted by a reviewer on Amazon
Eventually i got a message to send my unit back after only owning it for a couple weeks and suggesting that it may well be replaced
Posted by a reviewer on Amazon
I spent nearly 30 to have it shipped with insurance and got it back shortly with a note that it had tested out fine
Posted by a reviewer on Amazon
The note went on to say that they ran it through routine testing and if the problem persisted i could send it back again and they would repeat the process and if i was not satisfied it would only then be escalated after shipping it back a third time to a supervisor who would supposedly really look it over
Posted by a reviewer on Amazon
So i decided to wait my turn to talk by phone to a support technician who confirmed the above protocol
Review Count History
Price History
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