Posted by a reviewer on Amazon

His description of cliques and bullys developing when leaders are not right in front of the people was dead on

Posted by a reviewer on Amazon

In many call centers agents are promoted based on their performance

Posted by a reviewer on Amazon

They get the briefest amount of training and are turned loose

Posted by a reviewer on Amazon

There is only one reason i give this book 5 stars

Posted by a reviewer on Amazon

When it comes to managing employees on a day to day basis the top 10 are worthless

Posted by a reviewer on Amazon

Dont get me wrong these are great authors and great books with great ideas but they do not teach you how to manage employees day to day

Posted by a reviewer on Amazon

A short time ago i worked for a smallsized company with somewhat oversized ambitions but i could never pinpoint why i felt the businesss ambitions were out of synch with its practices

Posted by a reviewer on Amazon

I happened to pick up bruce tulgans book its okay to be the boss and after just the first few pages i knew undermanagement was the culprit i couldnt name