App/bluetooth issues make it a 4-star item overall. Temp is very accurate as is the probe. I am able to keep it at a low temperature to make jerky, and it hold the temperature well even in snow for smoking meat. One minor drawback is that unit does no...  Read More

Bought this * for my husband for his birthday. It’s very aesthetically pleasing and not bulky like some other smokers. Cover all water pan and above burner shield and base of unit with heavy duty aluminum foil.

The side load is just great. Nice wheels make it easy to move. Getting the "legs" is a must.

Masterbuilt doesn't have a customer service number to call, you just submit a form and hope they get back to you. Submitted request to customer support. No warranty. Buy a third party extended warranty.

It only smokes while heating, and stops burning the wood chips when it reaches a little above set temperature. Flimsy design has the * pan too distant from the heating elements, so even with that trick it still produces very little smoke. When tempera...  Read More

After installing 3 brand new bluetooth units masterbuilt says their bluetooth doesn't work and to expect better things to come in the future. The blue tooth feature is nice when it works. Bluetooth connectivity is poor and app failure to communicate i...  Read More