Microsoft Surface Laptop (Intel Core i5, 4GB RAM, 128GB) - Platinum

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164Total Reviews

Traditional Laptops

n/a

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Computers

2,684 Total Products

Microsoft Surface Laptop (Intel Core i5, 4GB RAM, 128GB) - Platinum

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Sold by Computers

B

Fakespot review grade

B

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Pros & Cons

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pros

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pros

Features with many positive mentions

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Size And Portability

Customers are highly satisfied with the size and portability of the Microsoft Surface Laptop. They find it lightweight, fast, and perfect for work or school, making it an excellent alternative to MacBooks at a lower price point. Some customers also appreciate its sleek design and helpful touchscreen feature. However, a few customers mention that it is slightly heavier than expected.

Build Quality

Customers generally praise the build quality and design of the Microsoft Surface Laptop, with many noting its lightweight nature and impressive screen quality. However, some express concerns over the laptop's limited RAM and issues with the touchpad and internal drive. Overall, customers have had positive experiences with the device but a few have encountered significant problems that have left them disappointed.

cons

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cons

Features with many negative mentions

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Customer Service

Some customers had positive experiences with Microsoft Surface Laptop's customer service, such as receiving student discounts and attractive bundle deals. However, a significant number of customers reported negative experiences, including long wait times on the phone, being denied replacements or refunds, and high fees for restocking and shipping. These issues led some customers to abandon their Microsoft Surface Laptops in favor of other brands, specifically MacBooks.

neutral

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neutral

Frequently mentioned features with split sentiment

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Display Functionality

Customers have mixed opinions about the display functionality of the Microsoft Surface Laptop, with most praising its clear, crisp, and vivid screen, while some express disappointment over issues such as false touch detection, lack of connectors, and sound distortion.

Battery Life

Customers have mixed opinions regarding the battery life of the Microsoft Surface Laptop, with some reporting long hours of use while others express disappointment that it doesn't last as long as advertised. Some users also mentioned issues with the laptop not turning on and deleting their work.

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Highlights

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Quality

This surface laptop has an excellent keyboard, trackpad, display, and terrific speakers!

It is a beautiful, well built, technologically strong machine that will serve me well for a number of years.

Only gripe is the battery doesn't last a anywhere close to advertised.

The keyboard fabric is the only thing that hasn't held up.

Price

00 and at that price i think it is excellent.

This was on sale so i got it and i was able to upgrade free to windows 10 pro in just a few minutes.

It's $49 annually after the first year.

Bought it refurbished for 200 dollars cheaper than new and haven't noticed anything lacking

Shipping

I was amazed at how quickly they arrived.

Packaging/appearance

Packing was awesome, computer works good and came in perfect conditions.

It even came with a kate spade case and a mouse that is so easy to bring around when you flatten it.

I bought this laptop because the look of the computer really struck me.

Competitiveness

I do a lot of live streaming of content over xfinity and this screen is as good as my macbook pro with retina screen.

The screen is insanely clear, i compared this to my macbook pro retina early 2015 and i actually prefer this screen over my mac.

The screen is beautiful but the response time relatively slow compare to its competitors.

I like the surface connect power plug as it is somewhat similar to the old apple magnetic connector.

Overview

How are reviewers describing this item?
great, surface, good, new and pro.

Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.

Our engine has detected that Amazon has altered, modified or removed reviews from this listing. We approximate total reviews altered up to 900.

Our engine has discovered that over 80% high quality reviews are present.

This product had a total of 164 reviews as of our last analysis date on Nov 1 2024.