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Pros & Cons
Pros
Used this for a weekend babysitting our nephews and slept very well. With the adjustable settings and never flat pump, this bed is better for me than much more expensive traditional or memory foam.
This is the smoothest and best customer service experience i have ever had. And, if for some bizarre reason that something goes wrong with it, the customer service is exceptional.
The latter has a lot of intrinsic value right off the bat. I like the comfort and convenience of air mattresses.
The air mattress is easy to inflate and deflate. Despite a few hiccups it's still the best air mattress i've ever had.
When i contacted customer service, she expedited the shipping so we would receive it asap. Unpacked it, set it up, and was laying on it in less than 10 minutes.
Cons
My problem is that i waited too long to make my concerns known to them. Hopped to get a year out of it. The seal around the pump unit is very flimsy and weak.
Highlights
Quality
Great product and sets up literally in a minute.
This one feels very sturdy, keeps air in and hardly needs to fill it with air.
The bed was used three times over the course of eight months before it completely deflated in the middle of the night on this last use.
This product worked well for a few months then the secondary pump started acting up and quit.
Price
This is ultra premium and worth every penny.
This sleep system has been an excellent value.
It's in the high-end of the price.
Shipping
Finally, when the first one encountered a bulge, soundasleep promptly shipped out a new mattress to me no questoins asked.
Customer service was amazing, sent an email in via website, got an auto reply asking to call, called and got a live person in s... Read More
Instead, i received a phone call within a little over an hour (!
Also - we originally ordered this bed and 2 days later received a defective unit from amazon (very loud secondary pump noise; n... Read More
Competitiveness
I have had to run through hoops with other vendors for support, but this was the easiest hands down.
My four star rating is due to the fact that i haven't nothing to compare it to other than a standard mattress.
Overview
- How are reviewers describing this item?
great, comfortable, good, new and inflated. - Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
- Our engine has discovered that over 80% high quality reviews are present.
- This product had a total of 1,551 reviews as of our last analysis date on Oct 28 2024.
Helpful InsightsBETA
Posted by a reviewer on Amazon
The last one i bought had a problem where the automatic air pump continued incessantly and was noisy
Posted by a reviewer on Amazon
I contacted soundasleep and spoke to casey
Posted by a reviewer on Amazon
She had a logical explanation and it was possible it would stop doing that once the mattress fabric was fully stretched
Posted by a reviewer on Amazon
But since that did not happen after trying a few hours she offered to send me a brand new mattress
Posted by a reviewer on Amazon
She even expedited the delivery because we were expecting company for my sisters funeral
Posted by a reviewer on Amazon
Its in the highend of the price
Posted by a reviewer on Amazon
The auto inflation feature is amaazing and i dont ever have to worry about it being underinflated
Posted by a reviewer on Amazon
Extremely easy to inflate and deflate
Review Count History
Price History
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