TOP PRODUCT
What does this mean?Ask Fakespot Chat questions about this productAlpha
Initializing Fakespot Chat
System error,
Add detailed feedback
Message
Loading suggested questions
Suggested Questions
Suggested Questions
No suggested questions were found
Pros & Cons
Pros
Customer service is 10 stars! Not to overwhelming. Communicates well and answers/resolves all issues. Quick, friendly, solved my problem.
It looks so elevating and the matte black looks amazing next to the white tile we chose. It looks very nice, though the chrome could have been more shiny.
Love the handheld part and switch between that and the overhead several times throughout a shower. The overhead is so large the water pressure is slightly reduced and it takes a long time for me to rinse my long hair but the handheld makes up for that... Read More
Highly recommended. Will recommend 1000%. It also is a nice sturdy product.
Highlights
Quality
I loved it, its high quality metal and works great.
Good water pressure from both showerhead and hand-held, and the transition between the units is quick and smooth.
About a month ago the waterfall shower head sprung a leak in a corner section and needed to be replaced.
Unfortunately within less than 30 days of use it began rusting.
Price
I was skeptical about this looking great because of the price.
Of course, i assumed it would cost a fortune but it was extremely reasonable.
Their after sale service is really good.
Shipping
It took time, about 2 weeks, but all is well now.
Before doing, i emailed their customer service and received a prompt reply that teas the defective head was covered under warrant.
They approved my request and they would send me a wall mount for free with expedited delivery.
They responded to my email in like 10 minutes and are sending the part we need free and expedited shipping.
Packaging/appearance
Everything comes in one box, all parts individually wrapped in their own cotton bag, tools, and extra parts should you need them.
The shower system looks great, it is of very good quality, and it was also very well packaged.
The packaging is like nothing i have seen.
Even the box and the packaging is much nicer than you expect at this price point.
Competitiveness
Other systems can run you 2 or 3 times as much money and you wont get much more for your money.
Overview
- How are reviewers describing this item?
great, quality and nice. - Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
- Our engine has detected that Amazon has altered, modified or removed reviews from this listing. We approximate total reviews altered up to 1888.
- Our engine has discovered that over 90% high quality reviews are present.
- This product had a total of 3,503 reviews as of our last analysis date on Sep 4 2024.
Helpful InsightsBETA
Posted by a reviewer on Amazon
Our installer encountered a defective piece the rain shower mounting thread was stripped out
Posted by a reviewer on Amazon
They are sending the replacement part but it is slow to arrive
Posted by a reviewer on Amazon
Still awaiting its arrival and will update when project is completed with pictures
Posted by a reviewer on Amazon
Hopefully the replacement part comes in and we can update this review soon
Posted by a reviewer on Amazon
You can feel it in your hands…heavy all metal and brass no plastic
Posted by a reviewer on Amazon
The packaging is like nothing i have seen
Posted by a reviewer on Amazon
I had a unique situation with a low ceiling
Posted by a reviewer on Amazon
The 12” arm that was included made the shower head too low
Review Count History
Price History
Ask Fakespot Chat questions about this productAlpha
Initializing Fakespot Chat
System error,
Add detailed feedback
Message
Loading suggested questions
Suggested Questions
Suggested Questions
No suggested questions were found
Add Fakespot to your browser, Secure Shopping on the go.
Download Fakespot for Browsers
