Heat output is just comfortable warmth even if it is on very high mode. The cover is very soft, easily washable and the heat was even throughout the entire pad. The removable/washable cover is such a nice feature.

It only stays at the hot point for a second or 2 & then starts cooling off. The controller is really the only good thing with 3 heat settings. It smells when not on and it smells a lot worse when you turn it on.

Do not purchase. This is by far the worst product i have ever purchased from amazon. It's very cheaply made and the worst heating pad i've ever seen. Complete junk. Not safe at all.

If i’m laying on flat, ok or if it is laying on me ok, but sitting in a chair leaning against it, getting up and sitting back down it just balls up and sticks to itself. Cover is cheesy and rough. It is so thin and flimsy that it bunches up after one ...  Read More

Makes sense why the item is non-refundable. Unfortunately it is not eligible for return. Should have returned it months ago.