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Pros & Cons
Cons
If you're going to put your name on a book and ask the public to pay for it, the least you can do is hire a copy editor. Phenomenally poor binding. To pay 27 dollars for a 100 page book that has 25 pages fallen out is ridiculous! Opinions are like rea... Read More
Highlights
Quality
This is an excellent book/guide for how to have better conversations when your goal is to solve problems for your clients, user... Read More
Easy and quick read and packed full of helpful advice
Things i’m most excited to begin practicing:- note taking —> inputting into excel- establishing 3 big customer questions for... Read More
You need yo talk with constumerns and this book will tech you how
Overview
- How are reviewers describing this item?
helpful, many, good, built and found. - Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
- Our engine has analyzed and discovered that 75.3% of the reviews are reliable.
- This product had a total of 3,401 reviews as of our last analysis date on Aug 31 2024.
Helpful InsightsBETA
Posted by a reviewer on Amazon
Within the first 7 pages i already know our entire company needs to read this book
Posted by a reviewer on Amazon
I was always unsure what to ask in my customer interviews and always ended up 34leading the witness34 and coming away with tainted data
Posted by a reviewer on Amazon
Could have been a shorter book
Posted by a reviewer on Amazon
I found myself caught in all “you are doing it wrong” examples 😂
Posted by a reviewer on Amazon
This book showed me where i was failing and how to get a lot better
Posted by a reviewer on Amazon
If you work at a product company or if you’re thinking of starting your own or if you like to have meaningful conversations with folks instead of just handing out business cards you owe it to yourself to read this book
Posted by a reviewer on Amazon
I’ve got many clues of things i would certainly do it wrong or just miss it since many things was far from my knowledge
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