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Pros & Cons
cons
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cons
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Customer Support
Customers have had significant challenges with the customer support experience when trying to set up and use this smart plug product. Some reported lengthy hold times, conflicting instructions, and unsuccessful attempts to connect the device to their networks or apps. Despite these issues, a few customers were able to successfully get assistance from representatives who provided clear directions and resolved their problems in a timely manner.
neutral
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neutral
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Easy Integration With Alexa
Customers have generally positive opinions about the ease of integration with Alexa for the TP-Link Wi-Fi Smart Plug, but some encountered challenges during setup. Most customers mentioned that setting up and using the product was easy and intuitive, while a few faced difficulties in connecting it to their Wi-Fi network or getting Alexa to recognize the device. Overall, customers appreciate the convenience of controlling their electronics with voice commands through Alexa.
Reliable Performance
Customers generally find the TP-Link Wi-Fi Smart Plug reliable with most reporting no issues during their usage period. However, a small percentage of customers have experienced intermittent connectivity and reliability problems.
Highlights
Quality
Can reset devices remotely, especially surveillance cameras and modems
It works great and adds to home security
I had a device that kept powering off and i wanted an easy way to simply unplug the device and plug back in to re-start it.
I use this device to cycle them off/on very early each morning, in essence rebooting the system.
Overview
- How are reviewers describing this item?
great, new, easy, set and still. - Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
- Our engine has discovered that over 80% high quality reviews are present.
- This product had a total of 23,635 reviews as of our last analysis date on Nov 3 2024.
Helpful InsightsBETA
Posted by a reviewer on Amazon
I have had this product probably around 2 years
Posted by a reviewer on Amazon
I am getting lazy letting alexa turn my light off and on for me
Posted by a reviewer on Amazon
I have only had a problem with it twice and that was due to a storm that interfered with my internet
Posted by a reviewer on Amazon
I wasn’t tech savvy enough to figure out that all i had to do was add a new device connect to internet and keep going
Posted by a reviewer on Amazon
But when i did have to contact support they were great
Posted by a reviewer on Amazon
But when my modem died and i had to change the network i found out that you cant change the plug
Posted by a reviewer on Amazon
They advise me to set up the new network with the same network id and password as the old network
Posted by a reviewer on Amazon
Bought another and same issues
Review Count History
Price History
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